Abstract
Efficiency in operation requires IT to constantly evolve, delivering high quality services meeting today’s requirements and to develop new capabilities and architectures to continue efficient and business aligned delivery into the future.
This whitepaper outlines a methodology for IT managers to develop a roadmap for improving operational efficiency. The methodology has three key aspects:
- Assess the quality of the organisations people, processes, and technology to meet current business needs.
- Appraise the developments in the technology lifecycles, trends within the industry, and the changing needs of the business.
- Action plan to address any identified gaps in a manner consistent with the broader business cycle.
Finally, this whitepaper presents the case for why IT managers should leverage external assistance to deploy this methodology.