IT Review and Strategy Development
IT OperationsIT StrategyHealth & Aged Care
Executive Summary:
Situation: The organisation has undergone consistent growth for many years across diverse business units. The key growth opportunity moving forward is undergoing significant structural change and the organisation is requiring a level of agility in its IT that has not been available.
Engagement:
- Independent IT Operations Review & Cost Benchmark
Outcome:
- The IT team has not prioritised its workload to align with business requirements and were thus unable to deliver appropriate levels of service.
- This manifested itself as an acute resource shortage that had crippled project work and lead to an unachievable backlog
- We developed new IT operations Strategy and prioritised remediation projects to focus activity on a roadmap to IT sustainability and an infrastructure and project dependency map to deliver the IT capability to meet the organisations business strategy.
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